Rally should be selected for both recording and playback in the conferencing application's audio settings. Logitech recommends verifying those choices before evaluating sound quality, since the host may be using one Rally component while routing the other direction through a different device.

Make a local voice recording and play a stored audio file through Rally to compare its input and speaker performance outside the call. Firmware, driver state and volume can then be checked with that baseline. A network problem should not be diagnosed solely from the room system's brand appearing in one menu.